Due to the unavoidable circumstances and health risks that have arisen due to COVID 19
we have temporarily suspended our policy of 101 nights trial until further notice. Sorry for the
We are committed to ensuring your satisfaction with any product that you order from
However, there could be certain circumstances beyond our control where you could receive a
damaged/defective product or a product that does not match your original order. In such cases, we
will replace the product to your satisfaction at no extra cost. All you have to do is get in touch with
our Customer Service Team on the day you receive the mattress. Kindly do not use the product if it
needs to be replaced.
You can call us at +91 9880 730 400 / +91 8045 554 300 between 0900 Hrs and 1700 Hrs on all working days. We will
get back to you and guide you through the replacement process.
Please do not accept delivery of any item whose outer packaging is damaged or tampered with in
any manner. You are required to sign the POD (Proof of Delivery) clearly mentioning that the
products have not been accepted due to damaged conditions.
Terms and Conditions:
Our Replacement policy is valid only on Mattresses and not on accessories purchased from
the Zone8 Mattress website.
This policy does not apply to customized or non-standard mattresses.
Mattresses damaged while being used do not qualify for a refund or replacement. Our
warranty terms will apply in such cases.
Mattresses damaged during transportation will be replaced with a new mattress within ten
Unpacked products must be adequately repacked before their return to ensure no further
damage is done during the transportation back to the warehouse.
The following shall not be eligible for replacement:
Stained and/or soiled mattress
Any damage or defect not covered under the manufacturer's warranty
Give us a shout on +91 9880 730 400 / +91 8045 554 300 if you have any questions or mail us: firstname.lastname@example.org
Any order once confirmed cannot be cancelled.
Refund:Please note that though refunds are usually processed within 48 hours of receipt of your
returned mattress, it may take up to 21 days for the refund amount to be credited to your account.
Also, returns of mattresses purchased from Amazon, Flipkart or other online marketplaces will go
through their respective customer support team and policies.
All sales and interactions with Zone8 Mattress shall be governed in accordance with the laws of
India. In case of any disputes with Zone8 Mattress, the same shall be subject to the jurisdiction of
courts/authorities/forums in Bangalore only.